Frequently Asked Questions

Discover everything you need to know about your Amouage experience.

Where does The House of Amouage ship to?

We offer global shipping to over 100 countries. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.

Are your fragrances authentic?

Yes, every product sold on our official store is 100% authentic, bottled at our manufacture in Muscat, Oman, and comes with a certificate of authenticity.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on fragrances that have been sprayed or removed from their original cellophane wrap.

How should I store my Amouage perfume?

To preserve the integrity of the precious oils, store your fragrance in a cool, dry place away from direct sunlight and extreme temperature fluctuations.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I request samples before purchasing a full bottle?

We offer curated Discovery Sets that allow you to explore our collections. Additionally, complimentary samples are often included with full-size bottle purchases.